Effective Date: July 2026
At Concierge Care Calgary, we are committed to protecting the privacy and confidentiality of our clients, families, caregivers, employees, and website visitors. We understand the importance of safeguarding your personal information and are dedicated to handling it responsibly and in accordance with applicable privacy legislation.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.
Information We Collect
Depending on your interaction with us, we may collect personal information such as:
- Name
- Address
- Telephone number
- Email address
- Emergency contact information
- Billing and payment information
- Information submitted through our website contact forms
- Employment information (for job applicants)
- Personal health information necessary to assess, coordinate, and provide home care services
We only collect information that is reasonably necessary to provide our services or respond to your inquiries.
How We Use Your Information
We may use your personal information to:
- Respond to inquiries and requests
- Arrange consultations and home care services
- Develop individualized care plans
- Coordinate care with healthcare professionals, where appropriate
- Process invoices and payments
- Communicate with clients and family members
- Improve our website and services
- Meet legal and regulatory requirements
We will never sell or rent your personal information to third parties.
Personal Health Information
As a provider of professional home care services, we may collect health information required to safely deliver care. This information is treated with the highest level of confidentiality and is accessed only by authorized personnel who require it to provide or coordinate your care.
Consent
By contacting Concierge Care Calgary, submitting information through our website, or engaging our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual obligations. Please note that withdrawing consent may affect our ability to provide certain services.
Sharing Your Information
We only share personal information when necessary, including:
- With your consent
- With healthcare professionals involved in your care
- With trusted service providers who assist us in operating our business
- When required or authorized by law
All third-party service providers are expected to maintain appropriate privacy and security standards.
Website Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.
Cookies may collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
This information is used in aggregate and does not generally identify individual visitors.
You can adjust your browser settings to refuse cookies if you prefer.
Protecting Your Information
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.
These safeguards include:
- Secure electronic systems
- Password-protected devices
- Restricted access to confidential information
- Staff confidentiality agreements and ongoing privacy training
Your Rights
You have the right to:
- Request access to your personal information
- Request corrections if your information is inaccurate
- Ask questions about how your information is used
- Withdraw consent where appropriate
To make a request, please contact us using the information below.
Third-Party Websites
Our website may contain links to other websites. Concierge Care Calgary is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
The most current version will always be posted on this page with the effective date shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Concierge Care Calgary
Phone: 403-917-0825
Email: info@conciergecarecalgary.com
Website: https://conciergecarecalgary.com
SMS Terms & Conditions
By providing your mobile phone number to Concierge Care Calgary and opting in to receive text messages, you consent to receive SMS communications related to our services.
These messages may include:
- Appointment reminders
- Care schedule updates
- Service-related notifications
- Billing or account reminders
- Customer service communications
- Important updates regarding your care or services
We will only send text messages to individuals who have provided their consent to receive them.
Message frequency will vary depending on your services and communication needs.
Message and data rates may apply according to your mobile carrier’s plan.
You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message, and no further SMS messages will be sent unless you opt in again.
For assistance, reply HELP or contact us directly:
Concierge Care Calgary
Phone: 403-917-0825
Email: info@conciergecarecalgary.com
We respect your privacy. Your mobile phone number and personal information will be used only to provide the services you have requested and will never be sold, rented, or shared with third parties for their marketing purposes.
For more information about how we collect, use, and protect your personal information, please review the Privacy Policy above.
