Client Directed Home Care in Calgary

The Client Directed Home Care Program is a new provincial initiative in
Alberta that enables eligible individuals the opportunity to select their own preferred home care
services provider and have the cost largely covered by government insurance.

Client Directed Home Care supports people of all ages with their personal and home care
needs.

To receive home care services:

• you must be an Alberta resident with a valid health care card
• your needs can be safely met in your home
• you meet the requirements determined by an Alberta Health Services case manager

To request an assessment, call 811. For more information about home care services, visit
the Alberta Health Services website.

* https://www.ab.bluecross.ca/resources/government-programs/client-directed-home-care.php

CONCIERGE CARE CALGARY

If you already have Homecare or Self-Managed care set up, call Concierge Care Calgary
directly and we can walk you through the process.

OR Contact your AHS Case Manager:

• Contact your current AHS Case Manager to discuss your eligibility for the CDHCI program.
• You can also contact the AHS Community Home Care Intake line (811) to self-refer. They will
  arrange for a Case Manager to visit your home, assess your needs, and allocate hours.
• Sign the required documents: Complete the Consent to Disclose Information form and the
  Letter of Agreement outlining the terms & responsibilities, provided by your case manager.
• Approval from Blue Cross: All we need is a letter of approval from Blue Cross and then
  Concierge Care team will build an individualized care plan, schedule your services, and manage
  the administrative and billing responsibilities.
• Additional services are available via private billing: These include added hours beyond the
  approved limit, overtime, vacation pay, or equipment expenses (not covered by the blue cross
  CDHCI program).

Services are based on your home care assessment.

Personal Care includes:

• personal hygiene (bathing and grooming)
• dressing
• toileting and incontinence management
• mobilization and transferring
• assisting with dining, feeding, oral care
• medication management

Home Support Services includes:

• Laundry
• Bed changes
• Light housekeeping tasks
• Meal preparations
• Companionship

Respite Care includes

• day, evening or night care to give unpaid
  caregivers (generally family) a break from caregiving duties.

Benefits of the Client Directed Home Care Invoicing Program

Direct Billing

Clients are no longer be required to pay out of pocket for the majority of the home care
expenses or the administration of managing reimbursements. We direct bill Alberta Blue Cross
on your behalf.

Reduced Administrative Responsibilities

Concierge Care Calgary relieves the administrative burden of coordinating client care.
Our team manages all the responsibilities of recruitment, hiring, background checks, insurance,
WCB coverage, caregiver management, payroll, and submitting invoices to Alberta Blue Cross
for reimbursement.

Concierge Care RN’s supply in-house ongoing training, education for all staff, including annual
compulsory education and competencies, in line with provincial and federal laws and
regulations.

Choice of Provider

Clients are free to choose their own home care providers. Concierge Care Calgary offers private
RN managed care and personalized quality care, with heart.
Concierge Care team will ensure that the client has a caregiver or caregivers that are the “right
match” for them.